Returns & Refunds Policy
Effective Date: January 15, 2026
At bacanamagazine Store, customer satisfaction is important to us. Please read this Returns & Refunds Policy carefully before making a purchase.
1. Eligibility for Returns
You may request a return if:
-
The item is damaged, defective, or incorrect upon arrival
-
The request is made within 7 days of receiving the item
-
The item is unused, unworn, and in its original packaging
Returns requested after 7 days from delivery will not be accepted.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
-
Items marked as Final Sale
-
Items damaged due to misuse, negligence, or normal wear and tear
-
Items returned without original packaging
-
Items returned without prior approval
3. Return Process
To initiate a return:
-
Contact us at [email protected]
-
Provide your order number, reason for return, and photos (if applicable)
-
Our support team will review your request and provide return instructions
Do not send items back without authorization, as they may not be accepted.
4. Return Shipping Costs
-
If the return is due to a defective, damaged, or incorrect item, return shipping costs will be covered by us.
-
For all other approved returns, the customer is responsible for return shipping costs.
-
Shipping fees are non-refundable.
5. Refunds
-
Once the returned item is received and inspected, we will notify you of the refund status.
-
Approved refunds will be processed to the original payment method (PayPal or Stripe).
-
Refund processing time: 5–10 business days, depending on your payment provider.
6. Partial Refunds
Partial refunds may be issued if:
-
The item shows signs of use
-
Original packaging is missing or damaged
-
Parts or accessories are missing
7. Exchanges
-
We only replace items if they are defective or damaged.
-
If you need an exchange, please contact us at [email protected] for assistance.
8. Cancellations
-
Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.
-
Once an order has entered processing or shipping, cancellations are no longer possible.
9. Chargebacks & Disputes
-
Please contact us first to resolve any issues before filing a chargeback or dispute with PayPal or your card issuer.
-
Unauthorized chargebacks may result in order cancellation and account restrictions.
10. Contact Information
If you have questions regarding returns or refunds, please contact us:
Email: [email protected]
Phone: 559-498-8208